5 Questions to Ask Before Hiring a Cleaning or Property-Service Business

Hiring a cleaning or property-service business for the first time can feel like a gamble — you're letting someone into your home or property, often without much to go on beyond a phone call or a listing photo. Asking a few simple questions up front can save you a lot of hassle later.

1. Are they insured?

A reputable business should carry public liability insurance. If something gets damaged during a job, this is what protects you. Don't be afraid to ask directly — a business with nothing to hide will have no problem confirming it.

2. What's included in the price?

"Cleaning" can mean very different things depending on who you ask. Get clear on exactly what's covered — rooms, tasks, supplies — before you agree a price, so there are no surprises on the day.

3. Can you see reviews from real customers?

Star ratings on their own don't tell you much. Look for reviews that are tied to actual completed jobs, ideally with enough detail that you can tell they're genuine.

4. How do they handle scheduling and rebooking?

A business using proper scheduling tools is far less likely to double-book, forget a visit, or leave you chasing them for a rebooking. It's a small thing that says a lot about how seriously they run their operation.

5. How will you pay, and is it documented?

Cash-in-hand with no invoice might be fine for a one-off, but if you're hiring someone regularly, you want a proper invoice trail — useful for your own records, and a sign the business is run properly.

How PeloServe helps

Every business on PeloServe is vetted before they can take on customer requests, and every review on a profile is tied to a real completed visit — not just a star rating with no context. Pricing, scheduling, and invoicing all happen through the platform, so there's a clear record of what was agreed and what was paid. If you're looking for your next cleaning or property-service business, that's exactly what PeloServe was built to make easy.